1. Parties and acceptance
These Organisation Terms of Service ("Terms") are a binding agreement between you / your organisation ("Organiser", "you") and PlayGolf (Pty) Ltd (registration number 2025/388768/07) ("PlayGolf", "we", "us").
They apply when you use the PlayGolf organiser console and related services (the "Platform") to create, list, run, and settle golf days. By creating an organiser account or listing a golf day, you accept these Terms and our Privacy Policy.
The individual who accepts these Terms warrants that they are authorised to bind the Organiser and are at least 18 years old. "Golf day" means an event you create and run on the Platform; "entrant" means a player who books a slot in it.
2. The Platform and our role
- PlayGolf provides the technology that lets you list golf days and lets entrants discover, book, pay for, score, and stay in touch with your event. We are an intermediary and payments facilitator — we do not run your event.
- You are solely responsible for the golf day itself: the venue and its booking, the format and rules, scheduling, catering, prizes, health and safety, on-the-day conduct, and every promise you make to entrants in your listing or elsewhere.
- We may capture bookings on your behalf where you ask us to (manual/offline captures); responsibility for the accuracy and settlement of those bookings remains yours.
3. Listing a golf day
- You must keep each listing accurate and current — event name, date(s), venue/course, format, packages, pricing, capacity, tees, handicap settings, rules, prizes, sponsors, and any terms specific to the event.
- You are responsible for having the rights and permissions you need to run the event at the venue and to use the names, logos, and sponsor assets you upload (see clause 12).
- You set your entry prices and your cancellation/refund policy for the event (clause 8), and you agree to honour them.
- You will not list anything unlawful, misleading, or that you cannot deliver.
4. Commercial terms — fees
For golf days created on or after 10 August 2026, PlayGolf's standard fees are:
- Platform event fee. A once-off platform fee per golf day, set by the size of the field: R2 500 for an event with a maximum field of fewer than 80 players, and R5 000 for an event with a maximum field of 80 players or more. The fee is not invoiced upfront: it only becomes due once the event has collected money through the Platform, and is deducted once from the amounts collected for your event at settlement.
- Commission. A commission on each payment collected through the Platform for your event — entries, raffle tickets, mulligans, extras and add-ons, and sponsorships sold online. The standard rate is 5%. The commission rate is set per event: the standard rate applies unless we agree a different rate with you, and the rate recorded against your event when it is created is the rate that applies to it. The commission is deducted from what is collected: entrants pay the prices you set, with nothing added on top, and your settlement is reduced by the commission.
- Auctions. For silent and live auctions run through the Platform, the commission is charged on the final winning amount of every sold lot, regardless of how the winner pays you (in-app or directly to you). It is deducted from the amounts we hold for your event.
- Payment gateway fees. PlayGolf absorbs the payment gateway's transaction fees on payments collected through the Platform — they are not deducted from your settlement.
- Shortfalls. If the amounts we hold for your event are not enough to cover the platform event fee and commission owing (for example where auction winners paid you directly), the shortfall is payable by you to PlayGolf.
- Your rates. The fee and commission applied to your event are recorded against the event when it is created; different rates apply only where agreed with us in writing.
- We may change our standard fees on reasonable notice; changes do not affect events already open for booking unless we agree otherwise.
- Events created under our earlier pricing. A golf day created before 10 August 2026 runs on the commercial terms in force when it was created — a per-player platform booking fee, passed on to entrants or absorbed by you as configured for that event — until it is settled, unless we agree with you in writing to move it to the standard model above.
5. Payments, settlement and payouts
- Entrant payments are processed by our third-party payment provider and collected by PlayGolf as agent for you, less our fees under clause 4 and any amounts we are entitled to deduct.
- Collected funds (net of fees and reversals) are settled to you as a payout. You request payouts and provide valid banking details; we pay out by EFT to those details after reconciliation.
- You are responsible for the accuracy of your banking details. We are not liable for payouts sent to details you provided incorrectly.
- Chargebacks and reversals. Where a payment is reversed or charged back, we may deduct the amount (and any associated fee) from current or future payouts, or recover it from you.
- We do not pay interest on funds held pending settlement.
6. VAT and invoicing
- Where applicable, PlayGolf issues tax invoices to entrants as your agent under section 54 of the VAT Act for the entry portion, and issues you a tax invoice for the platform fee.
- You are responsible for your own VAT and tax obligations, including registering where required, accounting for VAT on your entry fees, and the correctness of the VAT details you give us.
- You warrant that the VAT/registration information you provide is accurate and that you will keep it up to date.
7. Running the golf day
- You will run the event substantially as listed, manage scoring and results fairly, and determine and award prizes.
- You are responsible for compliance with the venue's rules, applicable laws, and health-and-safety obligations for entrants and guests on the day.
- PlayGolf provides scoring, leaderboard, and team-management tools; you are responsible for how you use them and for the outcomes, results, and any disputes between entrants.
8. Cancellations, changes and refunds
- You may change or cancel an event, but you must act reasonably, notify affected entrants promptly, and honour the refund policy you published for that event.
- Where refunds are due, you are responsible for paying them to entrants directly — for example by EFT. Refunds are not processed back through the payment gateway, and we do not deduct them from your payouts.
- The platform fee treatment on cancellations and refunds is set out in your organiser agreement with us.
- You are responsible for entrant complaints and consumer-law obligations (e.g. under the CPA) arising from your event and your refund policy.
9. Raffles, auctions, side competitions and prizes
- Raffles, silent and live auctions, side competitions (e.g. nearest-the-pin, longest drive), and prizes you run through the Platform are yours. You are responsible for their lawfulness, fairness, draws and bidding, winners, and the award and delivery of prizes and lots.
- For auctions, PlayGolf provides the platform that runs the bidding and records the winners; you set the lots, and every winner receives an in-app pay-link to settle (you can still mark a lot paid if a winner settles with you another way). You remain responsible for delivering each lot and for collecting from winners. PlayGolf's commission on sold lots is set out in clause 4.
- You are responsible for any regulatory compliance these involve — including any lottery, gambling, competition, or promotional-competition requirements under South African law.
10. Communications to entrants
- The Platform lets you send announcements and updates to entrants of your events. You will only send communications that are relevant to the event and lawful, and you will not use entrant contact details for unrelated marketing without the consent the law requires.
- Transactional messages (booking, payment, invite, claim, and event announcements) are sent through the Platform's messaging providers; you must not misuse this capability (no spam, no harvesting).
11. Data protection (POPIA)
- In running your event you access and use entrants' personal information (names, contact details, and related data). With respect to that use, you act as a responsible party and must comply with POPIA — including processing it only for running the event, keeping it secure, and not retaining or re-using it beyond what is lawful and necessary.
- Where PlayGolf processes entrant personal information on your behalf, the parties will put an appropriate operator/processing arrangement in place.
- You will notify us promptly of any security compromise affecting entrant data you obtained through the Platform, and co-operate on any required notifications.
12. Content and brand assets
- You retain ownership of the logos, images, sponsor assets, and copy you upload ("Organiser content"). You grant PlayGolf a non-exclusive, royalty-free licence to host and display Organiser content for the purpose of operating the Platform and promoting your event on it.
- You warrant that you have the rights to all Organiser content (including sponsor and venue assets) and that it does not infringe any third party's rights or break the law.
- PlayGolf may use your name and event in a factual list of events hosted on the Platform.
13. Acceptable use
You will not: list misleading or unlawful events; misuse the payments or payout features or attempt fraud; misuse entrant data or messaging; interfere with, scrape, or attempt unauthorised access to the Platform; or use the Platform other than to genuinely create and run golf days.
14. Intellectual property and licence to use the console
The Platform, console, software, and content (other than Organiser content and entrant content) belong to PlayGolf or its licensors. We grant the Organiser a non-exclusive, non-transferable, revocable licence to use the console to create and run golf days during the term. You may not copy, modify, reverse-engineer, sublicense, or resell any part of the Platform.
15. Warranties, disclaimers and limitation of liability
- The Platform is provided "as is" and "as available". We do not warrant uninterrupted or error-free operation, or that computed values (handicaps, leaderboards, totals) or third-party data are always accurate.
- Neither party is liable for indirect or consequential loss. Each party's total liability under these Terms is limited to the total platform fees paid or payable by the Organiser to PlayGolf in respect of the event or events giving rise to the claim.
- Nothing limits liability that cannot be limited by law (e.g. for fraud or wilful misconduct), or any non-waivable right the Organiser may have if it qualifies as a "consumer" under the CPA.
16. Indemnity
You will indemnify PlayGolf against claims, losses, fines, and costs arising from: your event; your listings, content, prizes, raffles, or refund decisions; your breach of these Terms or of law (including POPIA, tax, and consumer law); and your dealings with entrants, the venue, sponsors, and authorities — to the extent the law allows.
17. Term, suspension and termination
- These Terms apply for as long as you have an organiser account or any live golf day.
- We may suspend or terminate your access if you breach these Terms, expose entrants or PlayGolf to risk, or where we must to comply with the law. You may close your account on reasonable written notice to us, provided any in-flight events, bookings and settlements are properly concluded first.
- On termination, in-flight bookings, refunds, settlements, payouts, and your obligations to entrants survive until properly concluded, as do clauses that by their nature should survive (fees owing, data protection, confidentiality, indemnity, liability, governing law).
18. Confidentiality
Each party will keep the other's non-public business, technical, and commercial information confidential and use it only to perform under these Terms, except where disclosure is required by law. Entrant personal information is governed by clause 11 and the Privacy Policy.
19. Governing law and disputes
These Terms are governed by the laws of the Republic of South Africa, and the parties submit to the courts of the North-West Province. The parties will attempt in good faith to resolve disputes through discussion before litigation.
20. Contact and notices
Notices to you may be given through the console or to the contact details on your organiser account.