Privacy Policy

1. Introduction

PlayGolf (Pty) Ltd ("PlayGolf", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the PlayGolf mobile application and website (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Register for an account (name, email address, phone number)
• Book a tee time or make a purchase
• Contact us through our website or app
• Subscribe to communications

2.2 Information Collected Automatically

When you use our Services, we may automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Usage data (features used, pages visited, actions taken)
• Location data (with your consent, to show nearby golf courses)
• Log data (IP address, browser type, access times)

2.3 Payment Information

Payment transactions are processed by third-party payment processors. We do not store your full credit card number or banking details on our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process bookings and payments
• Send booking confirmations, reminders, and notifications
• Manage your account and memberships
• Respond to your enquiries and support requests
• Send promotional communications (with your consent)
• Analyse usage patterns to improve our app and website
• Detect, prevent, and address fraud or technical issues

4. How We Share Your Information

We may share your personal information in the following circumstances:

• Golf Courses: When you book a tee time, we share your booking details with the relevant golf course to fulfil your reservation.
• Payment Processors: To process transactions securely.
• Service Providers: With third-party vendors who assist us in operating our Services (e.g., hosting, analytics, email delivery).
• Legal Requirements: If required by law, regulation, or legal process.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

In accordance with the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information and account
• Object to the processing of your information
• Withdraw consent for marketing communications at any time
• Data portability — receive your data in a structured format

To exercise any of these rights, please visit our Contact Us page or email us at play@playgolfapp.co.za.

8. Account Deletion

You may request the deletion of your PlayGolf account and all associated personal data at any time. To do so, visit our Contact Us page and select "Account Deletion Request" as the subject. We will process your request within 7 business days and confirm deletion via email.

9. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can promptly delete it.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email:play@playgolfapp.co.za
• Phone:072 45 83 272
• Address: 7 Retief St, Potchefstroom, South Africa